Delivery and Returns Policy

This translation is provided for information only; the Turkish text is legally binding. Turkish text

In short: Orders are handed over to Sürat Kargo within 1 working day at the latest and delivered within 1–4 working days on average; shipping is free of charge on orders of 500 TL and above. You can exercise your right of withdrawal within 14 days of delivery and send the product back free of charge with a Sürat Kargo return code; the price is refunded in a single payment within 14 days. Products whose protective seal has been opened after delivery cannot be accepted for return, as their return is unsuitable on health and hygiene grounds.

This policy sets out the procedures and principles for the preparation, delivery and return of orders you place through www.shevec.com. The policy forms a complementary part of the Distance Sales Agreement.

1. Order Preparation Time

• Orders whose payment has been approved are prepared and handed over to the carrier within 1 working day at the latest, excluding public holidays.
• Orders placed by 13:00 are handed over to the carrier on the same working day. Orders placed after 13:00 are handed over to the carrier on the same day or, at the latest, by close of business on the next working day.
• During promotional periods, the preparation time may be longer due to high demand; in this case, you will be informed.
• When your order is handed over to the carrier, the tracking number is sent to you by email.

2. Delivery

• Deliveries are made by Sürat Kargo. We currently ship only to delivery addresses in Türkiye.
• Orders handed over to the carrier are delivered within 1–4 working days on average, depending on the delivery address.
• The statutory maximum delivery period is 30 days from the date on which the order is placed.
• Shipping is free of charge on orders of 500 TL and above. On orders under 500 TL, the shipping fee is 69,90 TL. The shipping fee is shown separately at the checkout step and in the order summary before the order is placed.
• If the product is returned to us because the address information is incomplete or incorrect, or because it is not collected within the courier company's holding period, it will be sent again at your request; the cost of re-sending is borne by you and will be notified to you before shipment.

2.1. On receipt

We recommend that you check the package you receive while the courier is present. If the package shows signs of crushing, tearing, water damage or opening, having the courier draw up a damage report before you accept the package enables your claim to be resolved quickly. The absence of a report does not remove your statutory rights; we are responsible for loss and damage occurring before the product is delivered to you.

3. Right of Withdrawal and Returns

You can exercise your right of withdrawal within 14 days of the date on which you receive the product, without giving any reason. The right of withdrawal can also be exercised during the period from the moment you place the order until delivery. For products ordered in a single order and delivered separately, the period starts on the day the last product is received.

3.1. Return conditions

• The product's protective seal / tamper seal must not have been opened (see the hygiene exception below).
• The invoice details or the order number, and any gift products given under a promotion, must be sent back together with the product.
• Ordinary inspection carried out to understand the nature, characteristics and functioning of the product does not prevent a return. Normal opening marks on the outer box are not a problem. You are not liable for changes and deterioration resulting from your use of the product in accordance with its operation, technical specifications and instructions for use; for products whose protective seal has been opened, the hygiene exception below applies.

3.2. Products that cannot be returned – hygiene exception

Under Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for products whose return is unsuitable on health and hygiene grounds, provided that their protective elements have been opened after delivery. Our cosmetic and personal care products are dispatched with a safety seal/tamper seal; products whose seal has been removed, whose cap has been opened or whose pump or dropper has been used cannot be accepted for return. For products whose seal has not been opened, your right of return remains fully valid.

This exception does not apply if the product is defective. For products that are defective, faulty, incomplete or sent in error, all costs are borne by us.

3.3. Return steps

1. Send your request with your order number to destek@shevec.com or complete the Withdrawal Form on the Site. You are not required to use the form; an unequivocal statement setting out your decision to withdraw is sufficient, and you do not need to give a reason.
2. A return code and shipping instructions are sent to you.
3. Send the product via Sürat Kargo, together with the invoice details or the order number and quoting the return code.
4. Once the product reaches us, its compliance with the conditions is checked and you are informed of the result.

The return shipment must be made within 14 days of the notice of withdrawal.

3.4. Return shipping cost

The cost of return is borne by us. The carrier we designate for returns is Sürat Kargo, and you pay nothing for shipments made with the return code we send you.

Our return shipping address: Çalı Mah. Mavi Cad. No:12A/B/C, 16275 Nilüfer / Bursa, Türkiye.

If there is no branch of this courier company where you are located, we will have the product collected from your address at no additional cost; it is sufficient to notify destek@shevec.com.

If you choose to use a different courier company, the shipping cost arising from that choice is not covered by us and the refund period runs in accordance with the rule below.

3.5. Refund

• All payments collected for products subject to the right of withdrawal (including delivery costs, if any) are refunded no later than 14 days after the date on which you hand the product over to the carrier we have specified for returns.
• If you send the return with a courier company other than the carrier we have specified, the 14-day period runs from the date on which the product reaches us.
• If the right of withdrawal was exercised before the product was delivered to you, the period is 14 days from the date on which the notice of withdrawal reaches us.
• The refund is made in a manner compatible with the payment method you used at the time of purchase, without any cost being imposed on you and in a single payment. Even if you purchased the product in instalments, the refund is made in a single payment.
• The time it takes for the amount to appear on your card or in your account depends on your bank's processing time (usually 2–10 working days).

3.6. Returns of promotional orders

In orders placed under promotions subject to a quantity or amount condition (“buy 3, pay for 1”, “free gift”, “set discount” and similar), if returning some of the products means that the condition of the promotion is no longer met, the price of the products you keep is recalculated on the basis of current regular prices and the refund amount is determined accordingly. The refund amount never falls below zero; no additional payment is requested from you. If you return all of the products covered by the promotion, no recalculation is made and the full amount you paid is refunded.

Example: Three products, each with a regular unit price of 500 TL, are purchased for 500 TL under a “buy 3, pay for 1” promotion. If you return two products and keep one, the refund amount is 0 TL because the regular price of the product you keep is 500 TL; no additional payment is requested from you. If you return all three products, the full 500 TL is refunded.

4. Exchanges

Due to hygiene rules, the return process is applied instead of a direct product exchange. Once the return has been completed, you can place a new order for any product you wish. In cases of incorrect, incomplete or defective shipments, the exchange and all shipping costs are borne by us.

5. Defective, Incomplete or Incorrect Products

If your order contains an incomplete, incorrect or defective product, notify destek@shevec.com and include images of the product. Your request is handled as a priority; your elective rights under Article 11 of Law No. 6502 on Consumer Protection (free repair, replacement with a non-defective equivalent, price reduction, rescission of the contract) are reserved.

6. Product Use

Our products are cosmetic products; they are not intended for medical treatment. Before first use, we recommend that you carry out a patch test by applying a small amount to the inner forearm. If you notice an undesirable effect relating to our products, stop using the product and notify us at destek@shevec.com; your notification is recorded under the Cosmetic Products Regulation, and serious undesirable effects are reported to the Turkish Medicines and Medical Devices Agency (TİTCK). Information on the data processed in this context is available in the Privacy Notice.

7. Complaints and Disputes

You can submit your requests and complaints to destek@shevec.com or by telephone on +90 850 304 08 32. Your applications are recorded and answered within 2 working days at the latest. If the dispute cannot be resolved, you may apply, within the monetary limits announced each year by the Ministry of Trade (for 2026, disputes below 186.000 TL), to the Consumer Arbitration Committee in the place where you purchased the product or where you reside, and, for disputes at or above that amount, to the Consumer Court, subject to the requirement to apply to a mediator before filing a lawsuit under Article 73/A of Law No. 6502. Applications to the consumer arbitration committee may also be made through the Consumer Information System (TÜBİS) on the e-Government Gateway (e-Devlet Kapısı).

8. Contact

SHE VEC Sağlık ve Kozmetik Ürünleri Sanayi ve Ticaret A.Ş.
Address: Alaaddinbey Mah. 615. Sk. Ünlü Plaza 2 No: 2B, İç Kapı No: 1, Nilüfer / Bursa, Türkiye
Return shipping address: Çalı Mah. Mavi Cad. No:12A/B/C, 16275 Nilüfer / Bursa, Türkiye
Email: destek@shevec.com
Telephone: +90 850 304 08 32
Customer service: Monday to Friday 09:00–18:00, Saturday 09:00–13:00 (Türkiye time)

Last updated: 08.10.2026