Frequently Asked Questions

When instalments are offered, the options are shown at the payment step, depending on your card and bank. Any interest and fees your bank applies to instalment payments are subject to the agreement between you and your bank.

We do not see, record or store your card details at any stage. Payment is processed through the infrastructure of a licensed payment institution and banks, and the connection to the site is encrypted with an SSL certificate. Details are on our Privacy and Security Policy page.

Yes. Prices shown on the site include VAT (KDV). The total amount payable, including any shipping fee, is shown at the payment step and in the order summary.

Yes. You can also exercise your right of withdrawal at any time between placing your order and delivery. Simply write to destek@shevec.com with your order number or fill in the Withdrawal Form. Your payment is refunded within 14 days at the latest after we receive your notice.

When your order is dispatched, the tracking number is sent to you by email. You can also see your orders in the My Orders section by signing in via the account icon at the top of the page; you sign in with a one-time code sent to your email address.

Orders with confirmed payment are dispatched within 1 working day at the latest, excluding public holidays. Orders placed by 13:00 are dispatched the same working day. During promotional periods, preparation may take longer; in that case, we will let you know.

Orders are shipped with Sürat Kargo. Returns are also free of charge via Sürat Kargo, using the return code we send you.

Once dispatched, orders are delivered within 1–4 working days on average, depending on the delivery address in Türkiye. The maximum legal delivery period is 30 days from the date the order is placed. Details are on our Delivery and Returns Policy page.

We currently ship only to addresses within Türkiye through this website. For corporate or wholesale enquiries from outside Türkiye, please write to destek@shevec.com.

We recommend checking the parcel while the courier is still with you. If there are signs of crushing, tearing, wetness or opening, have the courier prepare a damage report before you accept the parcel. Your legal rights remain intact even without a report; we are responsible for any damage that occurs before delivery. Simply write to destek@shevec.com with photos of the products.

Write to destek@shevec.com with your order number or fill in the Withdrawal Form; you do not need to give a reason. We will send you a return code and instructions for sending the product. Send the product via Sürat Kargo together with the invoice details or order number; the return must be sent within 14 days of your withdrawal notice.

Our returns address is: Çalı Mah. Mavi Cad. No:12A/B/C, 16275 Nilüfer / Bursa. You pay nothing when you send the product via Sürat Kargo using the return code we send you; if you choose a different courier, you pay the shipping cost.

We cover the cost of returns. You pay nothing when you send the product via Sürat Kargo using the return code we send you. If there is no Sürat Kargo branch where you are, we will have the product collected from your address at no extra cost.

The price of the product is refunded in a single payment to the payment method you used, within 14 days at the latest from the date you hand the product over to Sürat Kargo; refunds for instalment purchases are also made in a single payment. How long the amount takes to appear on your card or account depends on your bank, usually 2–10 working days.

For hygiene reasons, we apply the return process instead of direct exchanges; once the return is complete, you can place a new order for any product you like. For incorrect, incomplete or defective shipments, we cover the exchange and all shipping costs.

Before first use, do a patch test on the inner forearm. Start using products with active ingredients at a low frequency and increase it as your skin gets used to them; introduce new products one at a time. Our article How to do a patch test on the inner forearm explains the steps.

The general principle is to go from the most fluid texture to the richest. In the morning: cleanser, toner, serum, eye serum, moisturiser and, as the final step, sunscreen; in the evening, the same order is followed without sunscreen. Details are in our article Skincare routine order.

Yes. AHAs can increase the skin's sensitivity to the sun: apply sunscreen every morning while using this product and for one week after you stop. Also apply sunscreen every morning while using products that contain BHAs. Our article What is glycolic acid? covers the topic with sources.

The percentage shows that ingredient's share of the formula: in a product labelled 7% glycolic acid, seven per cent of the formula is glycolic acid. The effect does not depend on the percentage alone; with acids, the pH, whether the product is rinsed off and how often it is used also affect the result. Details are in our article What does the active percentage mean?

The ingredient list (INCI) is printed on the product packaging and, for most of our products, is also published on the product page. Our article How to read an INCI list explains how to read it.

The marking next to the open-jar symbol on the packaging (e.g. 12M) shows how many months the product can be used after first opening; the expiry date applies to the unopened product. Store the product in a cool, dry place away from direct sunlight, and close the cap after use. Details are in our article What is PAO?

Yes. All s'hevec products are vegan and cruelty-free: no animal-derived ingredients are used in the formulas, and neither the products nor their ingredients are tested on animals. Our article What are vegan cosmetics? explains the difference between the two terms.

No. s'hevec products are cosmetic products and are not intended for medical treatment. The products are designed to support the appearance of the skin; they make no promise of medical diagnosis, treatment or cure. If you have a skin condition, consult your doctor.

If you are pregnant or breastfeeding, or have a skin condition, consult your doctor before use. Showing your doctor the product's ingredient list (INCI) makes the assessment easier.

Stop using the product, rinse it off with water and let us know at destek@shevec.com; your report is recorded under cosmetics legislation. If the reaction is severe or does not go away, see a doctor.

Yes. s'hevec is a brand of SHE VEC Sağlık ve Kozmetik Ürünleri Sanayi ve Ticaret A.Ş. On some marketplaces and at some points of sale, the brand is also listed as “She Vec”; the products and the manufacturer are the same. The current and correct spelling of the brand is s'hevec.

s'hevec is a Turkish brand. It was founded in Bursa in 2021, has been on sale since 1 January 2022 and makes all its products in Türkiye. The company's legal name is SHE VEC Sağlık ve Kozmetik Ürünleri Sanayi ve Ticaret A.Ş.

All s'hevec products are made in Türkiye and developed from the brand's own formulations.

You can buy s'hevec products on shevec.com and from the brand's official marketplace stores in Türkiye. If you are not sure whether a seller is authorised, write to destek@shevec.com.

Yes. Since 2022, s'hevec has provided food support for street animals with every order.

You can write to destek@shevec.com or call +90 850 304 08 32. Our working hours are Monday to Friday 09:00–18:00 and Saturday 09:00–13:00 (Türkiye time). All requests are logged, and we aim to answer them within 2 working days; our company information is on the Contact page.

Yes. The terms for pharmacies, cosmetics stores, beauty salons and corporate buyers are set out on the Wholesale and Corporate Sales Terms page. To apply, fill in the Reseller and Corporate Sales Application form.