Terms of Use and Membership Agreement

This translation is provided for information only; the Turkish text is legally binding. Turkish text

In short: The rules that apply when you use shevec.com and become a member: account security, product information and prices, product reviews, intellectual property and prohibited uses. Your rights relating to sales are governed by the Pre-Contractual Information Form, the Distance Sales Agreement and the Delivery and Returns Policy; these terms do not limit your consumer rights.

1. Parties and Scope

The website www.shevec.com (the “Site”) is operated by SHE VEC Sağlık ve Kozmetik Ürünleri Sanayi ve Ticaret A.Ş. (the “Company”). These Terms of Use apply to every user who visits the Site or becomes a member (the “User”). If you do not accept the terms, we ask that you do not use the Site.

Address: Alaaddinbey Mah. 615. Sk. Ünlü Plaza 2 No: 2B, İç Kapı No: 1, Nilüfer / Bursa, Türkiye
MERSİS No. (Central Registry Number): 0769189526800001 · Trade Registry No.: 111842 (Bursa)
Professional chamber: Bursa Chamber of Commerce and Industry (BTSO)
Email: destek@shevec.com · Telephone: +90 850 304 08 32 · KEP: shevecsaglik@hs01.kep.tr

2. Membership

• Membership is created by entering your email address on the Site's sign-in screen and confirming the one-time verification code sent to that address. You are responsible for keeping your account information accurate and up to date.
• Membership and shopping are intended for persons who have legal capacity to act and have reached the age of 18.
• The User is personally responsible for keeping confidential the email address linked to their account and the verification codes sent to that address. Transactions carried out through the account are deemed to have been carried out by the User. If unauthorised use is suspected, the User must notify destek@shevec.com without delay.
• The User may request the termination of their membership at any time. Records subject to a statutory retention obligation continue to be kept for the period laid down in the legislation.
• In the event of a breach of these Terms, the Company may temporarily suspend or terminate the membership. This does not affect the User's consumer rights relating to completed orders.

3. Product Information and Prices

• Product images are for promotional purposes; colours may vary depending on screen settings.
• Our products are cosmetic products and are not intended for medical treatment. The content on the Site does not constitute medical advice; you should consult a doctor about your skin problems.
• Price and stock information remains valid until updated. In the event of obvious pricing errors resulting from a system error, the Company may cancel the order; in that case, it refunds the amount collected immediately and the User is informed.

4. User Content and Product Reviews

Where a product review feature is offered on the Site, Users may share reviews and comments about products they have purchased. Reviews are published in accordance with the legislation on consumer reviews. Shared content must comply with the following rules:

• It may not contain insults, discrimination, hate speech, obscenity or statements that violate personal rights.
• It may not infringe the intellectual property rights of third parties or constitute advertising or spam.
• It may not contain personal data belonging to others (name, telephone, address, etc.).
• Reviews that contain health claims contrary to legislation, attribute medical effects to products or give the impression that products provide treatment for diseases may not be published under the Regulation on Commercial Advertising and Unfair Commercial Practices and the Cosmetic Products Regulation.
• The User is responsible for the accuracy of their comments. The Company does not filter reviews according to whether they are positive or negative; content is withheld from publication or taken down only if it breaches the objective rules listed above. This does not affect the User's statutory rights relating to the product.
• Reviews may be submitted only by users who are verified as having purchased the relevant product through the Site, and this is indicated next to the review. Reviews obtained from sources where the purchase cannot be verified (e.g. other sales channels) are not published on the Site.
• If the problem reported in a review is resolved, this information is shown without delay where the review appears.
• The Company does not commission false reviews to increase sales and does not enter into agreements with anyone for this purpose.
• Reviews that comply with the rules are published for at least one year, without distinction between positive and negative, and sorted by an objective criterion such as date. Reviews relating to the product, delivery and the seller are presented in the same area and in an easily accessible manner.
• The reasons why a review has not been published or has been taken down are notified immediately to the user who submitted it.
• The User grants the Company a free-of-charge, non-exclusive licence to use the review they share for the purpose of publishing it on the Site. Use of the review in marketing channels outside the Site (e.g. social media) is subject to the User's separate consent; in that case, the first name and surname are shown in abbreviated form.

5. Intellectual Property Rights

All trade marks, logos, product names, product images, texts, design and software elements on the Site belong to the Company or its licensors and are protected under Law No. 5846 on Intellectual and Artistic Works and Law No. 6769 on Industrial Property. The unauthorised copying, reproduction, distribution or sale of this content, or its use in derivative works, is prohibited.

6. Prohibited Uses

• Attempting to obstruct the functioning of the Site, place excessive load on it or circumvent its security measures,
• Extracting content or price data by means of automated data collection tools (bots, crawlers, scrapers),
• Carrying out transactions using another person's identity or payment details,
• and using the Site for unlawful or misleading purposes, or for purposes that infringe the rights of third parties, are prohibited.

Legal and criminal liability arising from these acts lies with the User.

7. Limitation of Liability

The Company does not undertake that the Site will operate without interruption or error; access may be temporarily suspended in cases of maintenance, technical failure or force majeure. The Company is not responsible for the content of third-party sites linked from the Site. The limitations in this article do not limit your rights under consumer legislation or the obligations the Company assumes in its capacity as seller.

8. Protection of Personal Data

Your personal data is processed in compliance with Law No. 6698 on the Protection of Personal Data. For detailed information, please see our Privacy Notice, Privacy and Security Policy and Cookie Policy pages.

9. Provisions Relating to Sales

The provisions of the Pre-Contractual Information Form, the Distance Sales Agreement and the Delivery and Returns Policy apply to purchases made through the Site. In the event of a conflict between those texts and these Terms of Use, the provision more favourable to the consumer applies.

The texts referred to above are intended for users who qualify as consumers within the meaning of Law No. 6502 on Consumer Protection. Purchases made for commercial or professional purposes (resale, use in a business, corporate or bulk purchases) are not consumer transactions, and the Wholesale and Corporate Sales Terms apply to them.

10. Changes and Disputes

The Company may update these Terms; the current text is published on the Site with its effective date indicated. Changes apply to use after the date of their publication.

Turkish law applies to disputes. For Users who qualify as consumers, the Consumer Arbitration Committees, within the monetary limits announced each year by the Ministry of Trade (applications may also be made through the Consumer Information System on the e-Government Gateway), and the Consumer Courts have subject-matter and territorial jurisdiction; for disputes falling within the jurisdiction of the consumer courts, applying to a mediator before filing a lawsuit is a procedural precondition for bringing the action. For Users who do not qualify as consumers, the courts and enforcement offices of Bursa have jurisdiction.

Last updated: 05.10.2026