Pre-Contractual Information Form

This translation is provided for information only; the Turkish text is legally binding. Turkish text

In short: Read this form before confirming your order: it sets out the seller details, the product and total price, payment, delivery, the right of withdrawal and the complaint channels. You have the right of withdrawal within 14 days of delivery; return shipping is free of charge with a Sürat Kargo return code. The right of withdrawal cannot be exercised for products whose protective seal has been opened after delivery and whose return is, for that reason, unsuitable on health and hygiene grounds.

This Pre-Contractual Information Form has been drawn up in accordance with Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts in order to inform you before you complete your order. The information in the form is sent to you on a durable medium together with your order summary.

1. SELLER INFORMATION

Trade name: SHE VEC Sağlık ve Kozmetik Ürünleri Sanayi ve Ticaret A.Ş.
Address: Alaaddinbey Mah. 615. Sk. Ünlü Plaza 2 No: 2B, İç Kapı No: 1, Nilüfer / Bursa, Türkiye
Telephone: +90 850 304 08 32
Email: destek@shevec.com
KEP address (registered electronic mail): shevecsaglik@hs01.kep.tr
MERSİS No. (Central Registry Number): 0769189526800001
Trade Registry No.: 111842 (Bursa)
Professional chamber: Bursa Chamber of Commerce and Industry (BTSO)
Tax office / Tax number: Çekirge V.D. / 7691895268
Website: www.shevec.com

2. BUYER INFORMATION

The first name and surname, delivery address, billing address, telephone and email details you declare when placing the order are set out in your order summary and form an integral part of this form.

This form and the agreement to be concluded are intended for Buyers who qualify as consumers within the meaning of Law No. 6502. Purchases made for commercial or professional purposes (resale, use in a business, corporate or bulk purchases, etc.) are not consumer transactions; the provisions specific to Law No. 6502, including the right of withdrawal, do not apply to such purchases, and the Wholesale and Corporate Sales Terms apply. Corporate and bulk purchase requests may be sent to destek@shevec.com.

3. INFORMATION ON THE PRODUCT SUBJECT TO THE AGREEMENT AND ITS PRICE

• The basic characteristics of the products purchased (brand, volume, area of use, key ingredients) are set out on the relevant product pages. Our products are cosmetic products and are not intended for medical treatment.
• The sale price of the products is shown inclusive of VAT. The shipping fee and any other additional costs are stated separately in the order summary.
• The total amount payable is clearly displayed at the checkout step and in the order summary.
• Prices advertised on the Site remain valid until they are updated. Time-limited promotional prices apply until the end of the stated period.

4. PAYMENT INFORMATION

• The accepted payment methods are shown at the checkout step. Credit card and debit card payments are taken through the infrastructure of a licensed payment institution.
• Credit card details are processed through the secure infrastructure of the licensed payment institution; they are neither seen nor stored by the Seller.
• For instalment payments, any deferral charges and commissions applied by your bank are subject to the agreement between you and your bank.

5. DELIVERY INFORMATION

• Delivery is made via Sürat Kargo to the address you specify when placing the order. We currently ship only to delivery addresses in Türkiye.
• Orders placed by 13:00 are handed over to the carrier on the same working day, and orders placed after that time on the same day or, at the latest, on the next working day; delivery takes 1–4 working days on average. The statutory maximum delivery period is 30 days.
• Shipping is free of charge on orders of 500 TL and above. On orders under 500 TL, a shipping fee of 69,90 TL is borne by the Buyer; this fee is shown separately, included in the total amount, at the checkout step and in the order summary before the order is placed.
• If no one is at the address at the time of delivery, the courier company's notification and holding procedure applies.
• If the product is returned to the Seller because the address information is incomplete or incorrect or because it is not collected within the holding period, the shipping fee for re-sending at the Buyer's request is borne by the Buyer, and the amount is notified to the Buyer before shipment.

6. RIGHT OF WITHDRAWAL

The Buyer has the right to withdraw from the agreement within 14 (fourteen) days of the date on which the product is delivered to them or to the person at the address they have indicated, without giving any reason and without paying any contractual penalty. The right of withdrawal may also be exercised during the period from the moment the agreement is concluded until delivery of the goods. For products ordered in a single order and delivered separately, the period starts on the day the last product is received. Delivery of the product to the courier company is not deemed to be delivery to you.

6.1. Notice of withdrawal

• Address for notices: destek@shevec.com / Alaaddinbey Mah. 615. Sk. Ünlü Plaza 2 No: 2B, İç Kapı No: 1, Nilüfer / Bursa, Türkiye
• It is sufficient to send the notice in writing or on a durable medium before the 14-day period expires. The Withdrawal Form on the Site may be used; use of the form is not mandatory.

6.2. Returning the product and cost of return

• The product must be sent back within 14 days of the notice of withdrawal.
• Carrier designated by the Seller for returns: Sürat Kargo
• The cost of return is borne by the Seller; no charge is requested from the Buyer for shipments made with the specified carrier and the return code.
• If the specified carrier has no branch where the Buyer is located, the Seller arranges for the product to be collected from the Buyer's address at no additional cost.
• If the Buyer chooses to use a different carrier, the shipping cost arising from that choice is not covered by the Seller.
• The Buyer is not liable for changes and deterioration that occur if the goods are used during the withdrawal period in accordance with their operation, technical specifications and instructions for use. For products whose protective element has been opened, the hygiene exception in Section 7 applies.

6.3. Refund

• Within 14 days of the date on which the goods subject to the right of withdrawal are handed over to the carrier specified above, the Seller refunds all payments collected.
• If the return is made with a carrier other than the specified carrier, the period runs from the date on which the product reaches the Seller.
• If the right of withdrawal is exercised before the goods have been delivered, the period is 14 days from the date on which the notice of withdrawal reaches the Seller.
• The refund is made in a manner compatible with the payment method used by the Buyer at the time of purchase, without imposing any cost or obligation on the Buyer and in a single payment.

7. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Under Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for the following products:

• Products whose return is unsuitable on health and hygiene grounds, provided that their protective elements (packaging, tape, seal, wrapping) have been opened after delivery. The cosmetic and personal care products we sell are dispatched with a safety seal/tamper seal, and products whose seal has been removed, whose cap has been opened or whose pump or dropper has been used fall within this scope. For products whose protective elements have not been opened, the right of withdrawal can be exercised in full.
• Products whose price varies depending on fluctuations in the financial markets,
• Products prepared in line with the Buyer's wishes or personal needs,
• Products that are liable to deteriorate rapidly or whose expiry date may pass (our cosmetic products do not fall within this scope),
• Products that, after delivery, become mixed with other products and cannot be separated,
• Services performed instantly in electronic form and intangible goods delivered instantly.

This restriction does not remove your statutory rights if the product is defective.

8. RETURNS IN PROMOTIONAL SALES

In orders placed under promotions subject to a quantity or amount condition, if the condition of the promotion ceases to be met as a result of the return of some of the products, the price of the products retained is recalculated on the basis of current regular prices. The refund amount never falls below zero and no additional payment is requested from the Buyer. Where all of the products covered by the promotion are returned, the full price paid is refunded.

9. INFORMATION ON ELECTRONIC COMMERCE

• Technical steps for concluding the agreement: Adding the product to the cart → reading the Pre-Contractual Information Form and the Distance Sales Agreement in the cart and ticking the box → entering contact, delivery and billing details on the checkout page and viewing the shipping option → checking the order summary showing the total amount including taxes and the shipping fee → selecting the payment method and completing the payment.
• Storage of and access to the agreement: The agreement is sent to the Buyer on a durable medium with the order confirmation email; the Buyer can access the text for as long as they keep that email. The Seller keeps agreement and order records for 10 years; if requested within that period, a copy of the agreement is sent again via destek@shevec.com.
• Correction of data entry errors: Before completing payment, products and quantities can be viewed and corrected in the cart, and contact, delivery and billing details on the checkout page.
• Privacy rules: Privacy and Security Policy and Privacy Notice.

10. COMPLAINT, OBJECTION AND DISPUTE RESOLUTION CHANNELS

You can submit your requests, complaints and objections to destek@shevec.com or by telephone on +90 850 304 08 32. Your applications are recorded and answered within 2 working days at the latest.

If the dispute cannot be resolved, you may apply, within the monetary limits announced each year by the Ministry of Trade (for 2026, disputes below 186.000 TL), to the Consumer Arbitration Committee in the place where you purchased the product or where you reside, and, for disputes at or above that amount, to the Consumer Court, subject to the requirement to apply to a mediator before filing a lawsuit under Article 73/A of Law No. 6502. Applications to the consumer arbitration committee may also be made through the Consumer Information System (TÜBİS) on the e-Government Gateway (e-Devlet Kapısı).

11. PROTECTION OF PERSONAL DATA

The personal data you share in connection with your order is processed in compliance with Law No. 6698 on the Protection of Personal Data. For detailed information, please see our Privacy Notice and Privacy and Security Policy pages.

12. CONFIRMATION

The Buyer accepts and declares that, before confirming the order, they have read the entire Pre-Contractual Information Form, are informed of its content and have given the necessary confirmation electronically. Upon confirmation of the order, the Distance Sales Agreement is deemed to have been concluded.

Last updated: 08.10.2026