Withdrawal Form

This translation is provided for information only; the Turkish text is legally binding. Turkish text

In short: To exercise your right of withdrawal, you can complete this form and send it to destek@shevec.com; you are not required to use the form, and an unequivocal written statement setting out your decision to withdraw is also sufficient. The period is 14 days from the day you receive the product.

This form has been prepared on the basis of Article 11 of the Regulation on Distance Contracts and the model withdrawal form annexed to it. You are not required to complete this form in order to exercise your right of withdrawal; an unequivocal statement setting out your decision to withdraw is also sufficient. You must send the notice in writing or on a durable medium such as email before the 14-day period expires.

Address for notices

SHE VEC Sağlık ve Kozmetik Ürünleri Sanayi ve Ticaret A.Ş.
Alaaddinbey Mah. 615. Sk. Ünlü Plaza 2 No: 2B, İç Kapı No: 1, Nilüfer / Bursa, Türkiye
Email: destek@shevec.com · Telephone: +90 850 304 08 32

Form

Please complete this form and send it to us:

I hereby give notice that I am exercising my right of withdrawal from the contract relating to the following goods.

Order number: ...........................................
Order date: ...........................................
Date of receipt: ...........................................
Product(s) returned and quantity: ...........................................
Price of the goods subject to the right of withdrawal: ...........................................
Consumer's first name and surname: ...........................................
Consumer's address: ...........................................
Telephone / email: ...........................................
Consumer's signature (if sent on paper): ...........................................
Date: ...........................................

What you need to know

• The withdrawal period is 14 days from the date on which you receive the product; for products delivered separately under a single order, the period starts on the day the last product is received. You can also exercise your right of withdrawal before the product has been delivered.
• You must send the product back within 14 days of the notice of withdrawal.
• The return shipping cost is borne by us. The carrier we designate for returns: Sürat Kargo. Shipping is free of charge with the return code that will be sent to you. Address to which the product should be sent: Çalı Mah. Mavi Cad. No:12A/B/C, 16275 Nilüfer / Bursa, Türkiye.
• If there is no branch of this carrier where you are located, we will have the product collected from your address at no additional cost; it is sufficient to notify destek@shevec.com.
• All payments collected for products subject to the right of withdrawal (including delivery costs, if any) are refunded no later than 14 days after the date on which you hand the product over to the carrier we have specified, in a manner compatible with your payment method and in a single payment. If you use a different carrier, the period runs from the date on which the product reaches us.
• Hygiene exception: The right of withdrawal cannot be exercised for cosmetic products whose protective seal / tamper seal has been opened after delivery and whose return is, for that reason, unsuitable on health and hygiene grounds (Regulation on Distance Contracts, Art. 15(1)(ç)). For products whose seal has not been opened, your right of return remains fully valid. This exception does not apply if the product is defective.
• For the conditions governing partial returns of promotional orders, please see the Delivery and Returns Policy.

Last updated: 08.10.2026