How to Order

This translation is provided for information only; the Turkish text is legally binding. Turkish text

In short: This page summarises the steps for placing an order on shevec.com, how you can correct your details, how the agreement is stored and the channels available to you in the event of a dispute. The detailed provisions are set out in the Pre-Contractual Information Form and the Distance Sales Agreement.

Ordering steps

1. Select the quantity on the product page and add the product to the cart.
2. In the cart, read the Pre-Contractual Information Form and the Distance Sales Agreement and tick the box; you cannot proceed to the checkout step until the box is ticked. The same confirmation is required for the “Buy now” button on the product page.
3. At the checkout step, enter your contact, delivery and billing details and view the shipping option.
4. Check the order summary, which shows the total amount including taxes and the shipping fee.
5. Complete the payment by selecting one of the payment methods shown at the checkout step.

You do not need to be a member to place an order. You sign in to your account not with a password but with a one-time verification code sent to your email address.

Correcting your details

Before completing payment, you can view and correct products and quantities in the cart and your address and contact details at the checkout step, and you can remove products from the cart. If you notice an error after the order has been completed, report it without delay to destek@shevec.com or by telephone on +90 850 304 08 32.

Order confirmation

When your order is complete, the order number is shown on screen and the same information is confirmed by the order confirmation sent to your email address.

Storage of and access to the agreement

The Pre-Contractual Information Form and the Distance Sales Agreement are sent to you on a durable medium with the order confirmation email; you can access the texts for as long as you keep that email. We keep agreement and order records for 10 years; if you request it within that period, a copy of the agreement is sent to you again via destek@shevec.com. The pages on the Site always show the current text in force; separate access to the agreement text for your order is not provided through the Site. We therefore recommend that you keep the order confirmation email.

Delivery, withdrawal and returns

Orders are handed over to Sürat Kargo within 1 working day at the latest. You can exercise your right of withdrawal within 14 days of delivery; return shipping is free of charge with a Sürat Kargo return code. The right of withdrawal cannot be exercised for products whose protective seal has been opened after delivery and whose return is, for that reason, unsuitable on health and hygiene grounds. For details, see the Delivery and Returns Policy and the Withdrawal Form.

Complaints and dispute resolution channels

You can submit your requests and complaints to destek@shevec.com or by telephone on +90 850 304 08 32; your applications are answered within 2 working days at the latest. If the dispute cannot be resolved, you may apply, within the monetary limits announced each year by the Ministry of Trade (for 2026, disputes below 186.000 TL), to the Consumer Arbitration Committee and, for disputes at or above that amount, to the Consumer Court, subject to the requirement to apply to a mediator before filing a lawsuit under Article 73/A of Law No. 6502 on Consumer Protection. Applications to the consumer arbitration committee may also be made through the Consumer Information System (TÜBİS) on the e-Government Gateway (e-Devlet Kapısı).

Seller

SHE VEC Sağlık ve Kozmetik Ürünleri Sanayi ve Ticaret A.Ş. · Alaaddinbey Mah. 615. Sk. Ünlü Plaza 2 No: 2B, İç Kapı No: 1, Nilüfer / Bursa, Türkiye · MERSİS: 0769189526800001 · Bursa Chamber of Commerce and Industry (BTSO) · destek@shevec.com · +90 850 304 08 32 · KEP: shevecsaglik@hs01.kep.tr

Last updated: 08.10.2026